FAQ’s

Do I need a doctor’s referral for physiotherapy treatment?

No, you do not need a doctor’s referral.  Some extended healthcare insurance companies may require a referral. Please check with your insurance company before initiating treatment.

What does my extended health care plan cover?

Contact your extended health care insurance company for details of your coverage.

Do you directly bill the extended health care insurance company?

Direct billing maybe available for some insurance companies – please call the clinic for information

How long are the appointments?

For the initial appointment allow an hour for the paperwork, assessment and treatment. Subsequent appointments will vary in duration and depend on the type of treatment.

Who do we treat?

We treat infants, children and adults including seniors.

What do I need to bring with me?

  • Personal health card
  • ICBC Claim Number (If applicable)
  • ICBC Claim File Handler’s contact information (if applicable)
  • Pair of shorts for hip, knee, ankle and/or foot assessment

Wear loose comfortable clothing

How do I know if I qualify for the MSP (low income) rate?

People who are covered by MSP do not make any payments to MSP. The coverage is based on the previous year’s income and may vary from year to year.

MOVE IT OR LOSE IT!

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